Worldwide Shipping

  • We ship worldwide.
  • We have standard shipping rates to most countries.
  • Delivery charges are based on weight, destination and speed of delivery. The available options for our standard shipping destinations are shown at time of checkout. Wherever possible we offer our customers a choice of shipping method and delivery charges.
  • The delivery times shown at checkout are estimates only and are not guaranteed.
  • Insurance is automatically charged on all orders over £500 shipped outside of the UK.
  • Import duties, taxes and any other local charges are the responsibility of the customer.
  • Our customer support team are available Mon-Fri 8:30am to 5:30pm (UK Time).
  • Orders for Next Working Day or Saturday delivery must be received before 1:00pm.
  • Customers can avoid delivery charges by collecting orders from our warehouse in Handcross, West Sussex (near Crawley). This must be by prior arrangement.
  • Once agreed, your on-line account will be updated so that the "Collection by Customer (£0.00)" shipping option is displayed at checkout. Please contact our customer support team if you would like this to be arranged.
  • For some orders it may not be possible to calculate a standard shipping rate. This may be due to the total weight of the order, the mix of items in your basket, or the destination country.
  • When this happens, we will offer you at checkout the option of receiving a Custom Shipping Quote.
  • Customers should complete the checkout process in the normal way to reserve their basket items.
  • We will then contact the various shipping companies that we use, to obtain the best price for your delivery. Once we have this information, we will email you a store link to a custom shipping quote.
  • If you choose to go ahead with the quote, you should pay for the shipping using the normal store checkout.
  • If you decide not to proceed, we will cancel your order without charge. Note that if you paid for the goods by credit card or PayPal, we do not take payment until after you have approved and paid for the shipping.

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